About | Massy Stores Saint Vincent

Vision

The Premier Caribbean
Basin Retailer

– Continuously Extending
Our Reach.

Mission

Creating Value, Transforming Life through:

• Commitment to the satisfaction and happiness of our Associates
• Continuously building the trust and loyalty of our customers
• Delivering a delightful, pleasurable
and safe shopping experience to all
• Fostering a mutually beneficial and
ethical relationship with our suppliers
• Caring about our communities and
our environment

Values

Honesty and Integrity

Love and Care

Growth & Continuous Improvement

Responsibility

Collaboration

Respect

Our
Service
Motto

Delighting everyone,

everyday,

everytime

Our
Service
Credo

We will commit to:
A warm welcome from friendly knowledgeable associates

• Respecting our customers and partners
• Maintaining the highest quality standards in our offerings
• Helping to build the communities we serve

Tagline

Our Family

Serving Your Family

Our
Associate
Promise

Our associates are proud to be part of our family. They feel a sense of ownership and are respected and treated fairly. Our associates are Ambassadors of Massy Stores. They practice and promote: Honesty and Integrity, Love and Care, Growth and Continuous Improvement, Responsibility, Collaboration, Respect.

Our
Business
Partner
Promise

We will communicate honestly, openly and respectfully with our business partners.
We will honour our agreements. Our word is our bond.

We will commit to building sustainable relationships with our partners, with the aim of bringing the best value to our customers.

Milestones

AIM: To Build And Foster Relationships With Our Customers

• Greeting
“Let’s make a GREAT impression”
• Treatment “Customer is priority #1”
• Thanking “Show Appreciation”

About Us