Return/Exchange Policy

  1. HOW DO I ADDRESS MY ISSUE AT THE STORE?

To get a quick resolution to your issues, all items to be refunded must be done at the store where the item is purchased from. You must visit the customer service booths, ask for your Customer Service Representative on duty. In her absence, ask for the store supervisor. If you are not satisfied with the service at the store, ask to speak to the manager. Please feel free to call at our customer service hotline Arnos Vale 453-9162, Stoney Ground 453-9140 and Kingstown 453-9120 or email us about your encounter at customercare@massygroup.com. Please provide us with as much information as possible to ensure quick resolution to your issues.

  1. WHAT HAPPENS IF I AM DISSATISFIED AND RETURN A PRODUCT?

Massy Stores Supermarket aims to satisfy its customers by accommodating refunds or exchanges for items purchased at any Massy Stores Supermarket.

  1. WHAT IF I DO NOT HAVE A RECEIPT OF PURCHASE?
  1. WHAT HAPPENS IF A PRODUCT SCANS INCORRECTLY DURING CHECKOUT?

We aim to provide a shopping environment where you are confident about the integrity of our prices.

Examples of errors are:

  1. WHAT HAPPENS IF AN ITEM IS NOT FOUND AT CHECKOUT?

We value your time and loyalty to our brand and will do everything to ensure that you are processed speedily.

If an item is merchandised on our shelf but not found at the cash register when you are checking out, if an item is merchandised on our shelf but not found at the cash register when you are checking out, you will get one of that item for free.